SMS Program Terms — The Honest Coconut

Last updated: May 1, 2026

About This Page

This page describes The Honest Coconut's SMS ordering and delivery notification program. It is provided so that authorized users, Client Account administrators, and reviewers can understand how our SMS program works, how consent is collected, and what messages participants will receive.

Program Description

The Honest Coconut operates a B2B SMS program ("The Honest Coconut SMS Ordering & Delivery Updates") that allows authorized representatives of contracted Client Accounts to place orders, receive delivery status updates, and coordinate same-day and scheduled coconut deliveries via two-way SMS.

The program is transactional only. We do not send marketing or promotional SMS messages.

Who Can Participate

The SMS program is available exclusively to authorized employees and representatives of commercial businesses ("Client Accounts") that have signed a delivery contract with The Honest Coconut. The program is not available to the general public.

How Consent Is Collected

We use a two-step consent process:

Step 1 — Client Account contract. Each Client Account signs a delivery contract with The Honest Coconut that includes explicit SMS consent language. A representative sample of that consent language reads:

"Client authorizes The Honest Coconut to send transactional SMS messages to the mobile phone numbers Client registers in the customer portal. Client represents and warrants that it has authority to provide these phone numbers, that the numbers are company-issued or company-authorized, and that the registered users are authorized employees or representatives of Client. Each registered number will receive a confirmation SMS and must individually opt in by replying 1 before becoming active. Client agrees to remove or update registered numbers promptly when authorization changes."

Step 2 — Individual employee opt-in. After a Client Account administrator registers a phone number in our customer portal at https://thehonestcoconut.com, that number receives the following welcome SMS:

"Welcome to The Honest Coconut! Your employer has authorized you to order and coordinate deliveries via SMS. Reply 1 to opt in and receive delivery updates. Reply HELLO or HELP for commands, STOP to opt out. Message frequency varies. Message and data rates may apply."

The phone number does not become active for SMS communications until the user replies "1."

Portal Opt-In Disclosure

When a Client Account administrator registers an employee phone number in our customer portal, the following disclosure is displayed adjacent to the phone number input field:

"By registering this phone number, you confirm you have authority to enroll this number in The Honest Coconut's SMS ordering program. The number holder will receive a confirmation SMS and must reply 1 to individually opt in before the number becomes active. The Honest Coconut sends transactional SMS only — order confirmations, delivery updates, and order coordination. Message frequency varies based on order activity. Message and data rates may apply. Reply HELP for help, STOP to cancel. By registering, you agree to our Terms of Service and Privacy Policy."

Message Types

Authorized users who have completed opt-in will receive transactional messages including:

  • Order confirmations

  • Order coordination requests (e.g., asking how many cases are needed)

  • Delivery status updates and ETA notifications

  • Live delivery tracking links to view delivery driver's location in real time

  • Driver direct contact phone numbers for delivery coordination

  • Account-related communications

We do not send marketing, promotional, or advertising messages through this program.

Links and Phone Numbers in Messages

Our SMS messages may include:

  • Links to live delivery tracking pages hosted on thehonestcoconut.com. These links allow you to see the real-time location of your delivery driver. We do not use third-party URL shorteners.

  • Direct phone numbers for your assigned delivery driver so you can coordinate hand-off, building access, or delivery instructions directly with the driver.

Links lead only to The Honest Coconut's own delivery tracking interface. Phone numbers shown in messages are company-issued or company-authorized numbers used by our delivery personnel during active deliveries.

Message Frequency

Message frequency varies based on your order activity.

Cost

The Honest Coconut does not charge for SMS messages. Standard message and data rates from your mobile carrier may apply, depending on your plan.

Supported Carriers

Our SMS service is supported on most major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.

Opt-Out

You may opt out of SMS communications at any time by replying any of the following keywords to any message you receive from us: STOP, CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL, OPTOUT, or REVOKE.

After opting out, you will receive a single confirmation message and no further messages will be sent unless you opt back in.

Opt Back In

If you previously opted out and wish to resume receiving SMS communications, reply START, SUBSCRIBE, or APPROVE to any prior message, or contact your account administrator to re-register your number.

Help

For assistance, reply HELP or INFO to any message, or contact us directly at hello@thehonestcoconut.com.

Privacy

Information collected through our SMS program is handled in accordance with our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or SMS delivery providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sample Messages

The following are representative examples of messages users may receive through this program:

  • "Welcome to The Honest Coconut! Your employer has authorized you to order and coordinate deliveries via SMS. Reply 1 to opt in and receive delivery updates. Reply HELLO or HELP for commands, STOP to opt out. Message frequency varies. Message and data rates may apply."

  • "You are now opted in to receive SMS delivery updates from The Honest Coconut. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out."

  • "The Honest Coconut: Hey John @ Club Woodside — got your order! 6 cases coming ASAP, should be there within the hour. 🥥 Reply STOP to opt out."

  • "The Honest Coconut: Hey Sarah @ The Rooftop — what do you need today? Reply with how many cases and we'll get them out to you. Reply STOP to opt out."

  • "The Honest Coconut: Hey Mike @ Downtown Cafe — your 4 cases are on the way! ETA 20 mins. Reply STOP to opt out."

Contact

For questions about this SMS program, contact us at hello@thehonestcoconut.com.